We always hope that our customers can enjoy perfect service and products. But if you buy an item from us and you are not satisfied with it for any reason, please check our return and exchange policy carefully, we will work hard to solve the problem for you and make you satisfied with your purchase.
(1) We support return/exchange service within 30 days and there is no restocking fee .
(2) You can return the items with the receipt or proof of purchase for a refund.
(3) The items must be returned in a saleable state and original packaging.
Return Conditions
The following conditions apply to the 30-day FULL COVERAGE return & exchange policy:
(1) The item you received is wrong and does not match your order.
(2) The item you received is broken.
(3) The item you received is of poor quality/defective.
The following reasons only apply to the 30-day LIMITED COVERAGE exchange policy:
(1) You have picked the wrong size.
(2) Exchange due to reasons such as light, display resolution, camera chromatic aberration, etc. (Especially the bright colors are most likely to produce color difference.)
In these cases, the customer is responsible for the costs of exchanges. And My Store does not refund any shipping costs.
If the package cannot be delivered because the address you provided is incorrect, you need to cover the cost of re-delivery, otherwise we will not arrange re-delivery or refund.
Once your tracking number shows that the package has been successfully delivered, we assume that you have received the package, and we will not be responsible if the package is lost.
Return Service Procedure
(1) Please contact us at Email(Reply within 24 hours on weekdays and 48 hours on weekends) and attach clear photos of the item representing the quality problem.
(2) Please follow the instructions provided by our customer service team. (Our customer service team will tell you the specific return address)
(3) We will approve your return application within 3 working days after receiving your item(s). Once your return application is processed, you will receive an email notification. (Please note that payment processing may take 7-10 business days to return the funds to the account you used at checkout.
Cancellation Policy
You can cancel the order at any time before the package is sent once the package is sent.
Refund Time
Please note that payment processing may take 7-10 business days.
Customer Service
Have more questions? feel free to contact us now.